At flo we want to ensure that you receive your order as soon as possible, and aim to fulfil orders within one working day. Often, if orders are placed before 1pm, we are able to dispatch on the same day. If for any reason we are unable to dispatch within one working day we would contact you.
We offer two delivery options:
Standard delivery is automatically applied to all orders, and your order will be delivered by Royal Mail 2nd class or courier for larger/heavier items. If you opt for standard delivery your order will be with you 3 to 5 days following fulfilment. A signature may be required on orders over £50.
Standard delivery costs:
Scent discovery = Free
Essential oils = £1.00
Wax melts and Letterbox gifts under £25 = £1.50
All other items under £25 = £3.00
Delivery on orders over £25 is free of charge.
Express delivery: if you need your order or gift to be delivered urgently, we have an express delivery option available to select at the checkout.
Items ordered before 2pm will be shipped on the same day either by Royal Mail 1st class or 24 hour courier service. A signature may be required on orders over £50.
Express delivery costs:
Orders under £100 = £6
Orders over £100 = Free delivery
All orders will be carefully wrapped, and if you are sending your order as a gift to someone, why not take advantage of our free gift wrapping service.
We know some of you like to be very organised and order gifts well in advance. If you are one of those people and have a list of birthdays and anniversaries, we will happily ship the items on specific dates for you, simply add the details when you order and leave the rest to us!
Currently we do not routinely ship outside of the UK, however if you have a specific request, we will do our best to help. Shipping outside of the UK may result in additional costs, and if customs charges and taxes have been added the recipient would need to pay them.
Please be aware that due to Covid-19 and the current national lockdown, some deliveries are taking longer than normal. We will fulfil orders as normal within the one day of orders, but we are aware that due to high demands on the postal services, we are unable to guarantee the usual 3 to 5 days delivery offered as part of our standard delivery. If you have not received your order within 10 days of receiving fulfilment confirmation please contact at firstname.lastname@example.org and quote your order reference..